01 · DISCOVERY
Map the channels.
Stakeholder interviews across stores, ecommerce, merchandising, supply chain, and IT. Architecture review of POS, ecommerce, OMS, WMS, ERP, CDP. Current-state diagram of every batch, manual touch, and "we sync nightly" lie.
2–3 weeks · Architecture doc
02 · AUDIT
Find the X.
The gap analysis. Where inventory lies to the customer. Where orders ship from the wrong DC. Where the loyalty program forgets the in-store visit. The unknown variable, named and priced.
2–3 weeks · Gap report
03 · BUILD
Close the gap.
Integration layer built, automation flows wired, AI models tuned to your assortment. Pilot with one banner, region, or service line first.
8–11 weeks · Pilot live
04 · DEPLOY
Ship it. Monitor.
Chain-wide cutover, store and ops training, 30-day hand-on-the-wheel period, then a signed runbook and a support retainer, or full handoff. Your call.
4–5 weeks · Go-live + runbook