01 · DISCOVERY
Map the property.
Interviews with GM, revenue management, F&B, IT, and front-desk leads. Architecture review of PMS, POS, RMS, channel manager. Current-state diagram of every batch, export, and manual handoff.
2 weeks · Architecture doc
02 · AUDIT
Find the X.
The gap analysis. Where revenue leaks. Where guest data dies between systems. Where the front desk re-keys what should already be there. The unknown variable, named and priced.
2–3 weeks · Gap report
03 · BUILD
Close the gap.
Integration layer built, workflows wired, AI models tuned to your demand patterns. Pilot at one property or service line, with operations embedded.
7–10 weeks · Pilot live
04 · DEPLOY
Ship it. Monitor.
Portfolio rollout, staff training, 30-day hand-on-the-wheel period, then a signed runbook and a support retainer, or full handoff. Your call.
3–5 weeks · Go-live + runbook